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How to Effectively Manage Business Conflicts When people work together, it doesn’t matter what you are doing, conflict will eventually arise. Things like personal beliefs, management styles, goals, and views of power can all cause conflict. If conflicts are managed and resolved, then it will eventually break down trust and productivity in the workplace. Small businesses will especially be damaged by this. People are eventually going to not agree, so it is up to you to learn about different conflict management strategies in order to minimize the damage. You can use the accommodating strategy if one side of the conflict wants to keep the peace more than they want to win the argument. It can be effective to give one side what it wants in order to keep the peace. It one side thinks it is a minor issue, then this strategy is possible. Keeping workers happy by giving them casual Friday is an example of this. If one side always has to give up what they want they can grow resentful, so it shouldn’t be used all the time.
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Avoidance is another strategy. This strategy just means that you avoid the conflict for as long as possible. Sometimes if you give a problem some time, it will work itself out. An example of this is hiring a productive replacement for a popular but unproductive worker. Once people see the work load even out, they aren’t angry about the person being fired anymore. Using everyone’s ideas to make a new plan is a way that might make everyone happy. This will take more time to get going and isn’t going to work on all conflicts. For example: the owner of a business and the manager need to collaborate about which policies to use in the business, but they wouldn’t collaborate on smaller issues like office supplies. Even if a perfect solution can’t be reached to make everyone happy, you may be able to make the situation acceptable to both parties with compromising. Compromising happens when both people give up things they want in order to meet on middle ground. If both sides need to reach an agreement soon and hold equal power, this is usually the best strategy. A competition can be used in rare situations. Overusing this can cause rifts if you aren’t careful. This strategy should only be used in no-win situations like pay cuts and layoffs. No matter what challenges you face in your business, knowing how to resolve different conflicts will be crucial to your success. Different situations will mean using different strategies, so it is up to you to decide which one is going to work best.